Do you actually charge farmers?
No. Farmers never pay to use KM360™. Pricing applies to the organization deploying the platform — the cooperative, the NGO, the bank, the off-taker, or the government department. Per-farmer charges only exist as bundled overage in the Growth / Scale tiers when a deployment exceeds its farmer ceiling.
What does “product” mean in the bundle limits?
A product is any one of the 11 KM360™ tools: Vikundi.Digital™, Mazao.Gulio™, Duka.Pembejeo™, MakiSai™, CrossBorder™, AD4D™, Jembe.Pesa™, My Climate™, Ugani.Digital™, Maarifa™ or Longa™. The Starter tier includes one; Growth includes up to three; Scale up to six; Enterprise all eleven.
Can I switch tiers later?
Yes. You can upgrade at any time and only pay the pro-rated difference. Downgrades take effect at the start of the next billing cycle. Annual plans can be converted to monthly with 30 days' notice.
Do you offer not-for-profit and impact discounts?
Yes. Verified NGOs and donor-funded programmes can apply for an impact rate. We also waive Growth-tier fees for the first season of any Ministry of Agriculture pilot under MoU.
What's included in the Pilot for free?
The Starter tier is a real production deployment — not a sandbox. You get a live KM360™ product, fully hosted, for up to 250 active farmers, for as long as you need. We expect you to upgrade as you grow, but there is no time limit on the Starter tier.
How does data ownership work?
Farmer data belongs to the farmer under our consent-first framework. Kilimo Maendeleo is registered as a Data Controller and Data Processor under the Tanzania Personal Data Protection Act, No. 11 of 2022, supervised by the Personal Data Protection Commission (PDPC). Programme data — the operational records produced by your deployment — belongs to your organization. KM360™ acts as a processor, never an owner. Full provenance and export rights are guaranteed at every tier.
Where is the data hosted?
In-region by default: Tanzania, Kenya or South Africa cloud regions. Enterprise customers can request a dedicated tenant in their country of choice, including on-premise hosting where regulatory requirements demand it.
Can I see a custom quote?
Absolutely. Use the “Talk to sales” link below; we will reply within one business day. For Enterprise engagements, our team typically runs a discovery workshop before pricing — so you receive a quote tied to the actual scope, not a generic list.