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Feedback, grievances & whistleblowing

Anonymous Grievances

Raise a complaint, report fraud or wrongdoing, or report a product on the KM360 Marketplace. You do not have to give your name or phone number.

Last updated: 1 November 2026
Use these forms to tell us about a problem, safely and without giving your name. Anyone can use them: farmers, group members, Digital Mobilizers, staff, partners, suppliers and community members.
Kiswahili: Tumia fomu hizi kutuma malalamiko au taarifa bila kutaja jina lako.
If someone is in immediate danger, call the Police on 112 first. Then tell us here as well.

01Make a report

Grievance

For farmers, group members and anyone affected by KM360 or our work.

Give as much detail as you can. It helps us look into it without needing to contact you.
Do you want a reply? / Unataka tukujibu?

02How we protect your identity

No name neededName and phone number are optional. If you choose "stay fully anonymous", we do not ask for either.
Limited accessOnly the Grievance Officer and the people they need for the investigation read a report. Whistleblowing reports about management go to the Managing Director.
Not sharedWe never tell the person you reported who made the report.

To stay fully anonymous, leave the contact fields empty and do not write your name in the description. If you use email or a phone instead of these forms, your address or number will reach us.

03What happens next

  • Reference number. You get a reference number as soon as you submit. Keep it safe: it is the only way to follow up on an anonymous report.
  • Acknowledgement. We log every report and acknowledge it within 3 working days. If you asked for a reply, we contact you.
  • Investigation. The Grievance Officer looks into it, fairly and confidentially. Fraud, corruption, abuse and harassment go straight to senior management, and to the Managing Director if management is involved.
  • Marketplace action. While we check a reported listing, we may hide it. If it breaks our Product Listing Policy, we remove it and may suspend the seller.
  • Resolution. We aim to resolve reports within 30 days and tell you the outcome if you asked for a reply. You can also call us with your reference number to ask about progress.
  • Partners and authorities. If a report involves a partner, such as a bank, insurer or programme, we pass it to them without your identity. Where the law requires, we report crimes and unsafe products to the relevant authorities.

04What you can report

Grievances

  • Problems with KM360 apps and services, including Jembe.Pesa, Duka.Pembejeo, Mazao.Gulio and Vikundi.Digital
  • Payments, loans, savings, subsidies, input orders or prices that seem wrong or unfair
  • Misuse of your personal data. See also our Data Protection Act page.
  • Unfair treatment or discrimination, for example because of gender, age or disability
  • Harm to the environment or to the community from activities we support

Fraud and whistleblowing

  • Fraud, theft, bribery, kickbacks or anyone asking for money or favours in return for a service
  • False records, such as ghost farmers, inflated beneficiary numbers or fake receipts
  • Conflicts of interest and irregular procurement
  • Sexual exploitation, abuse or harassment by anyone working for or with Kilimo Maendeleo
  • Breaches of the law, donor rules or company policy

Marketplace listings

  • Fake, counterfeit, expired or unsafe products
  • Pesticides, seeds or fertilizers that are not registered for sale in Tanzania
  • Wrong prices, misleading descriptions, or sellers who take payment and do not deliver
  • Sellers who ask you to pay outside KM360

05No retaliation

Kilimo Maendeleo does not allow anyone to be punished, threatened or treated unfairly for making a report in good faith. For farmers, this includes losing access to KM360, a loan, inputs or a market. For staff and partners, it includes dismissal, demotion, loss of a contract or harassment. If this happens, report it here and we will treat it as a serious matter in its own right.

Making a report you know to be false is itself misconduct.

06Other ways to report

You can also call us, email us, or ask your Digital Mobilizer to help. These channels show us your phone number or email address. For a complaint about how we handle your personal data, you also have the right to complain to the Personal Data Protection Commission (PDPC).

Company
Kilimo Maendeleo Enterprises Limited · Grievance Officer
Postal address
P.O. Box 105163, Dar es Salaam, Tanzania
Office
NATAI PLAZA, Mikocheni, Dar es Salaam
Grievances email
grievances@kilimo.io
Phone
+255 752 231 143
Emergency
Police: 112

Related pages

Product Listing PolicyRules for listing on KM360Data Protection ActHow we comply with Tanzanian lawData Removal RequestAsk us to delete your data