Privacy Policy

The KM360 App collects personal information from users in the following ways:

Information You Provide:

• For Farmer Groups: Group details, member profiles, and mobilization information.

• For Individual Farmers: Full name, gender, date of birth, place of birth, national identification details (ID, passport, etc.), contact information (phone, email), farming information (crop types, land size), and payment details (bank account).

• For Organizations: Organization name, contact information, registration certificates, and payment details.

• For users interacting with the Point of Sales (POS) or inventory management: Sales data, transaction history, and stock levels.

Information We Collect Automatically:

• Device and browser type, operating system, unique device identifiers, IP address, browsing history on the KM360 platform, and location data.

Information from Third Parties:

• Information from social media platforms, marketing platforms, or affiliates for user verification and transaction processing.

We use personal information for:

• Setting up and managing user accounts for farmers, groups, and organizations.

• Processing sales, purchases, and deliveries on the platform.

• Facilitating access to financial services, loans, and insurance.

• Providing customer support, including addressing complaints and disputes.

• Conducting background checks for KYC (Know Your Customer) and anti-fraud purposes.

• Marketing and communications, including personalized recommendations.

• Statistical analysis and platform improvements.

We may disclose your personal information to:

• Service providers (e.g., payment processors, cloud storage providers).

• Affiliates and partners for delivering services.

• Government authorities or law enforcement if required by law.

• Aggregated and anonymized data to third parties for research and analytics.

We will retain your personal information as long as necessary to provide services or as required by law (e.g., for tax or accounting purposes). Once no longer needed, the data will be anonymized or deleted securely.

KM360 uses cookies and similar technologies to:

• Recognize users and enhance their experience.

• Track website activity and perform analytics.

• Enable advertising and marketing relevant to user preferences.

You can control the use of cookies through your browser settings.

We take data security seriously and employ a variety of industry-standard measures to safeguard your personal information. These measures include:

• Encryption: We use encryption protocols (such as SSL/TLS) to protect sensitive data, including payment information, during transmission across the internet.

• Access Control: Access to your personal data is restricted to authorized personnel, and we ensure that they are bound by confidentiality agreements and other obligations to protect your privacy.

• Data Anonymization: Where possible, we anonymize or pseudonymize your data to further protect your personal information in case of a data breach.

• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for unusual activity to prevent unauthorized access.

• Regular Security Audits: We perform routine audits of our systems and networks to identify potential vulnerabilities and take steps to mitigate risks.

• User Responsibility: It is important to note that you also play a key role in protecting your personal information. We encourage you to use strong, unique passwords and not share your account credentials with others. Always log out from your account when using shared devices.

Despite our best efforts, no security system is completely foolproof. We cannot guarantee the security of your data 100%, and you provide your information at your own risk. If we discover a data breach, we will notify affected individuals as required by applicable laws.

KM360 may update this policy in response to legal, technical, or business changes. Any significant changes will be communicated via our platform. The "Last Updated" date at the top of this policy will reflect any revisions.

If you are located in the EU, the legal basis for collecting and processing personal information includes:

• Consent

• Compliance with legal obligations

• Legitimate interests, such as fraud prevention and user security.

KM360 complies with EU data protection regulations, including GDPR.

You have the right to:

• Access, correct, or delete your personal information.

• Object to or restrict data processing.

• Opt out of marketing communications.

To exercise these rights, contact us at the details provided below.

For any questions about this Privacy Policy or your personal information, contact us at:

Kilimo Maendeleo Enterprises Limited
KM360 Customer Support
Website: www.kilimo.io
Email: support@kilimo.io
P.O. Box 105163
Dar es Salaam, Tanzania

Kilimo Maendeleo enterprises limited ndiyo mmiliki wa Programu ya aplikesheni ya KM360 ambayo inakusanya taarifa binafsi kutoka kwa watumiaji kwa njia zifuatazo:

Taarifa Unazotoa:

• Kwa Makundi ya Wakulima: Maelezo ya kundi, profaili za wanachama, na taarifa za uhamasishaji.

• Kwa Wakulima Binafsi: Jina kamili, jinsia, tarehe ya kuzaliwa, mahali pa kuzaliwa, taarifa za kitambulisho cha kitaifa (ID, pasipoti, nk.), taarifa za mawasiliano (simu, barua pepe), taarifa za kilimo (aina ya mazao, ukubwa wa ardhi), na taarifa za malipo (akaunti ya benki).

• Kwa Mashirika: Jina la shirika, maelezo ya mawasiliano, vyeti vya usajili, na taarifa za malipo.

• Kwa Huduma za kilimo kwa mitambo( Mechanization)Mghala,umiliki, gharama, na taarifa za kibiashara na jiografia.

• Kwa watumiaji wanaotumia Pointi za Mauzo (POS) au usimamizi wa hesabu: Taarifa za mauzo, historia ya miamala, na kiwango cha bidhaa kwenye hesabu.

Taarifa Tunazokusanya Kiotomatiki:

• Aina ya kifaa na kivinjari, mfumo wa uendeshaji, vitambulisho vya kipekee vya kifaa, anwani ya IP, historia ya kuvinjari kwenye jukwaa la KM360, na taarifa za mahali ulipo.

Taarifa Kutoka kwa Watu wa Tatu:

• Taarifa kutoka kwa majukwaa ya mitandao ya kijamii, majukwaa ya uuzaji, au washirika kwa ajili ya uthibitisho wa mtumiaji na usindikaji wa miamala.

Tunatumia taarifa binafsi kwa madhumuni yafuatayo:

• Kuanzisha na kusimamia akaunti za watumiaji kwa ajili ya makundi ya wakulima na mashirika.

• Kusindika mauzo, ununuzi, na utoaji wa bidhaa kwenye jukwaa.

• Kuwezesha upatikanaji wa huduma za kifedha kama vile mikopo na bima.

• Kutoa huduma kwa wateja, ikiwa ni pamoja na kushughulikia malalamiko na migogoro.

• Kufanya ukaguzi wa historia za watumiaji kwa madhumuni ya KYC (Jua Mteja Wako) na kuzuia udanganyifu.

• Kutoa uuzaji na mawasiliano ikiwa ni pamoja na mapendekezo binafsi.

• Kufanya uchambuzi wa takwimu na kuboresha jukwaa.

Tunaweza kutoa taarifa zako binafsi kwa:

• Watoa huduma (mfano, wasindikaji wa malipo, watoa huduma wa uhifadhi wa wingu).

• Washirika na wabia kwa ajili ya kutoa huduma.

• Mamlaka za serikali au vyombo vya sheria ikiwa inahitajika kisheria.

• Data iliyokusanywa na kuondolewa majina kwa watu wa tatu kwa ajili ya utafiti na uchambuzi.

Tutahifadhi taarifa zako binafsi kwa muda mrefu kama inavyohitajika kutoa huduma au kama inavyotakiwa na sheria (mfano, kwa madhumuni ya kodi au uhasibu). Mara baada ya data kutohitajika tena, itafutwa au kuondolewa majina kwa usalama.

KM360 inatumia vidakuzi na teknolojia zinazofanana ili:

• Kutambua watumiaji na kuboresha uzoefu wao.

• Kufuatilia shughuli za wavuti na kufanya uchambuzi.

• Kuwezesha matangazo na uuzaji unaohusiana na mapendeleo ya mtumiaji.

Unaweza kudhibiti matumizi ya vidakuzi kupitia mipangilio ya kivinjari chako.

Tunachukua usalama wa data kwa umakini na kutumia hatua mbalimbali za kiwango cha tasnia kulinda taarifa zako binafsi. Hatua hizi zinajumuisha:

• Usimbaji: Tunatumia itifaki za usimbaji (mfano, SSL/TLS) ili kulinda data nyeti ikiwa ni pamoja na taarifa za malipo wakati zinapokuwa zinasafirishwa kwenye mtandao.

• Udhibiti wa Ufikiaji: Ufikiaji wa data zako binafsi umepunguzwa kwa wafanyakazi walioidhinishwa pekee, na tunahakikisha kuwa wamefungwa na mikataba ya usiri na wajibu mwingine wa kulinda faragha yako.

• Kutambulisha Data Bila Majina: Pale inapowezekana, tunafanya data yako kuwa bila majina au kutumia njia za utambulisho bandia ili kulinda taarifa zako binafsi dhidi ya uvunjaji wa data.

• Kuta za Moto na Kugundua Uvunjaji: Mifumo yetu inalindwa na kuta za moto na inafuatiliwa kwa ajili ya shughuli zisizo za kawaida ili kuzuia ufikiaji usioidhinishwa.

• Ukaguzi wa Mara kwa Mara wa Usalama: Tunafanya ukaguzi wa kawaida wa mifumo yetu na mitandao yetu ili kubaini udhaifu wa kiusalama na kuchukua hatua za kupunguza hatari.

Wajibu wa Mtumiaji: Ni muhimu kutambua kuwa wewe pia unachukua jukumu muhimu katika kulinda taarifa zako binafsi. Tunakuhimiza kutumia nenosiri imara na la kipekee na kutokushiriki taarifa za akaunti yako na wengine. Hakikisha kuondoka kwenye akaunti yako unapotumia vifaa vya pamoja.

Licha ya jitihada zetu, hakuna mfumo wa usalama ulio salama kabisa. Hatuwezi kutoa dhamana ya usalama wa data yako kwa asilimia 100%, na unatakiwa kutoa taarifa zako kwa hatari yako mwenyewe. Tukigundua uvunjaji wa data, tutawataarifu watu walioathirika kama inavyotakiwa na sheria zinazotumika.

KM360 inaweza kusasisha sera hii kutokana na mabadiliko ya kisheria, kiufundi, au ya kibiashara. Mabadiliko yoyote makubwa yatawasilishwa kupitia jukwaa letu. Tarehe ya “Imesasishwa Mwisho” iliyoko juu ya sera hii itaonyesha mabadiliko yoyote yaliyofanywa.

Ikiwa uko katika Umoja wa Ulaya (EU), misingi ya kisheria ya kukusanya na kusindika taarifa binafsi ni pamoja na:

• Idhini

• Kuzingatia majukumu ya kisheria

• Maslahi halali kama vile kuzuia udanganyifu na usalama wa mtumiaji.

KM360 inazingatia kanuni za ulinzi wa data za EU ikiwa ni pamoja na GDPR.

Unayo haki ya:

• Kufikia, kusahihisha, au kufuta taarifa zako binafsi.

• Kupinga au kuzuia usindikaji wa data zako.

• Kujiondoa kutoka kwa mawasiliano ya masoko.

Ili kutumia haki hizi, tafadhali wasiliana nasi kwa maelezo yaliyotolewa hapa chini.

Kwa maswali yoyote kuhusu Sera hii ya Faragha au taarifa zako binafsi, tafadhali wasiliana nasi kwa:

Kilimo Maendeleo Enterprises Limited
Huduma kwa Wateja wa KM360
Tovuti: www.kilimo.io
Barua pepe: support@kilimo.io
P.O. Box 105163, Dar es Salaam, Tanzania