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Legal & data protection

Data Removal Request

Ask Kilimo Maendeleo to delete your KM360 account and personal data. Enter your phone number and the reason for your request.

Last updated: 29 October 2026
Use this page to ask Kilimo Maendeleo to delete your KM360 account and personal data. This applies to all KM360 apps on Google Play. You do not need to open or reinstall the app.
Kiswahili: Tumia fomu hii kuomba taarifa zako zifutwe kwenye KM360.

Request form

+255
Enter the number you used to register, for example 752 231 143.
What should we delete? / Tufute nini?

02What happens next

  • Verification. We call or send an SMS to the phone number you gave to confirm the request is yours.
  • Review. We check whether any data must be kept by law or because of an open loan or insurance policy, and tell you if so.
  • Deletion. We delete your data and confirm by SMS when it is done, within 30 days of verifying your request.

03What we delete and keep

We deleteWe may keep
  • Your profile and Farmer Digital Passport/ID
  • Land, farm and household data
  • Group membership records
  • Learning and advisory history
  • Location and device data
  • Records we must keep by law, for example for tax or accounting purposes
  • Loan, repayment and insurance records required under our agreements with partner financial institutions, including while a loan is still open
  • Anonymised data that no longer identifies you

Data already shared with a partner bank, insurer or programme is held by that partner under its own obligations. We will pass your deletion request on to them. This follows section 4, Retention of Information, of our Privacy Policy.

04Other ways to request

If you cannot use this form, contact us with your phone number and the reason for your request. You can also ask your Digital Mobilizer to help.

Company
Kilimo Maendeleo Enterprises Limited · KM360 Customer Support
Postal address
P.O. Box 105163, Dar es Salaam, Tanzania
Office
NATAI PLAZA, Mikocheni, Dar es Salaam
Email
support@kilimo.io
Phone
+255 752 231 143
Website
www.kilimo.io

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